Recertification Discount Full Terms and Conditions


1. Introduction

These Terms and Conditions (“Terms”) govern your use of our website and services provided therein. By making a booking on our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you should not proceed with any bookings or use our services.


2. Definitions

  • "We", "Us", "Our" refers to the training course provider operating this website.

  • "You", "Delegate", "User" refers to the individual or organisation making a booking.

  • "Courses" refers to the training courses we offer, including Smart Awards and CABWI NRSWA accredited programmes.

  • "Recertification" refers to a course booking made by a delegate who holds a valid existing certificate with Smart Awards or CABWI NRSWA and is seeking to update or maintain their qualifications.


3. Course Bookings

  • All bookings are subject to availability and confirmation.

  • Bookings can be made online via our website or by contacting our team directly.

  • Full payment is required at the time of booking unless otherwise agreed in writing.


4. Recertification Discount Policy

Delegates who are booking courses for the purpose of recertifying their existing Smart Awards or CABWI NRSWA certification may be eligible for a 20% discount on the full course price, subject to the following terms:

Eligibility:

  • You must present a valid, unexpired Smart Awards or CABWI NRSWA certificate at the time of course attendance.

  • The certificate must correspond to the course being booked (i.e., it must be the same type and level).

  • The discount is available only for recertification purposes, not for initial certification.

How the Discount is Applied:

  • The course must be paid for in full at the time of booking.

  • Once your existing certificate has been verified during or immediately after the course, we will process a refund of 20% of the course fee back to the original method of payment.

  • Refunds are processed within 7–10 working days after successful completion of the course and verification of documents.

Limitations:

  • This offer cannot be combined with any other discount or promotional offer.

  • Only one discount claim can be made per delegate per course.


5. Cancellations and Refunds

  • Cancellations made more than 14 days prior to the course start date are eligible for a full refund.

  • Cancellations made within 14 days of the course start date will incur a 50% cancellation fee.

  • No refunds will be given for cancellations made within 48 hours of the course start date or for non-attendance.

  • In the event a course is cancelled or rescheduled by us, you will be offered a full refund or the option to transfer to an alternative date.


6. Delegate Responsibilities

  • It is your responsibility to ensure you meet the prerequisites for the course.

  • You must attend the full duration of the course and actively participate in all required assessments.

  • Any misconduct or failure to comply with course instructions may result in removal from the course without refund.


7. Certification

  • Certificates will be issued upon successful completion of the course and assessments.

  • We are not responsible for delays caused by the awarding bodies (Smart Awards, CABWI).


8. Limitation of Liability

We shall not be liable for any loss or damage arising from your use of the website or participation in any course except where required by UK law. Our maximum liability shall not exceed the total amount paid for the relevant course.


9. Privacy

Your personal information will be handled in accordance with our Privacy Policy. By booking a course, you consent to the collection and use of your data for processing your booking and certification.


10. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts