Cancellation and Transfers Policy

Cancellations on the day.

Cancellations or no-shows received on the day will incur the full fee payable by the Customer, Locktel Academy Ltd will make No refunds in cases where the Customer has pre-paid the full fee prior to the Course/Event.

 

Cancellation within 5 working days prior to the Course/Event.

If cancellation is received within five working days prior to the Course/Event. event, the Customer is liable for the full fee payable. Locktel Academy will make No refunds in cases where the Customer has pre-paid the full fee prior to the Course/Event.

 Cancellation within 6 – 10 working days prior to Course/Event.

If cancellation is received between six and ten working days prior to the Course/Event, the Customer is liable for 25% of the full fee. In cases where the Customer has pre-paid the full fee amount prior to the Course/event, Locktel Academy Ltd will refund 75% of the fee.

 

Cancellation more than 14 working days prior to the Course/Event.

If cancellation is made more than 14 working days prior to the event 0% of the full fee will have to be paid by the Customer.

In cases where the Customer has pre-paid the full fee prior to the Course/Event, Locktel Academy Ltd will refund 100% of the full fee received. 

Re-scheduling Bookings

Should you wish to re-schedule your booking, please contact Locktel Academy, no charges will be applied if the changes are notified more than 7 working days prior to the course/event start date.

If any request for a rescheduled booking is received by Locktel Academy Ltd within 7 working days prior to the Course/Event, Locktel Academy Ltd reserves the right to charge the Customer £25 for the changes.

 

Cancellations can be emailed to – orders@locktelacademy.co.uk - please include your order number

Contact number - 0113 345 2244.